6 Methods to Fix the Video Error Code 0xc00d36c4

Eleanor Reed
6 min readSep 29, 2020


Photo by Thomas Russell on Unsplash

“I have a few movies I ripped from DVDs I purchased a while ago. I am trying to transfer them to a USB device, but the problem is that the videos won’t play anymore. I received an error code 0xc00d36c4. Any ideas on how I can get them to work?”

Many Windows users have reported that they see this 0xc00d36c4 error when they try to play files from an external device like a USB drive or DVD. So how can they solve the video not playing a problem? Reading on, we’d like to explain the causes and more importantly, share solutions.

  • Unsupported video file format by a media player.
  • Corrupt video files.
  • Incorrect file extension
  • Wrong Codec.

In most cases, 0xc00d36c4 error appears while playing MP4 files in Windows 10. If you’re encountering the same video playback error, just keep reading. This article provides 7 quick and safe methods to help you fix 0xc00d36c4 error.

Utilize Other Media Players

The error code 0xc00d36c4 occurs when you have an unsupported file format. You can fix this by trying to play the problematic video file with another player.

A popular video player to the default windows player is the VLC. It is a versatile tool that is uniquely designed to play almost all video file formats. You only need to download VLC, install it on your Windows 10, and then play the problematic file through this tool.

  • Download the VLC media player first. Then, you can double-click the setup file and follow the on-screen instructions to play your videos.
  • After the installation, go to your problematic media file. Right-click on it and select the option that states “open with VLC Media player”.
vlc media player

If the VLC player does not work, strive to open your video file through other players like the KMPlayer or QuickTime.

Utilize Corrupted MP4 Repair Tool

Users using Windows Media Player, Xbox Music, or Groove have reported having this error quite often. Usually, So, they like creating videos or editing the video files, which can easily cause video files to be corrupted. One symptom would be this 0xc00d36c4 error code.

A good message is that the corrupted video files can always be repaired, with the help of reliable video repair tools, like Wondershare Video Repair.

This video repair tool is specifically designed to repair any kind of error or corruption made to the video file. It supports a wide range of corrupted videos in different formats, like MP4, MOV, M4V, 3GP, AVI, FLV, etc.

Change the Video File Extension

When the media player you are using does not seem to support the mp4 video file format, converting it into a viable format can always solve the 0xc00d36c4 error.

One simple way to change the video file extension is by using some online video converter. And here, we show you the steps to show the file extension in Windows 10.

  • Open the File Explorer by the Windows search box (Type & Enter) or the Desktop icon.
  • Check the “File name extensions”. If you can’t preview the video file extension, simply check this feature under the View tab. Not working? Click the Options and move forward.
  • After clicking Options > View, uncheck “Hide extensions for known file types”.

Just through the simple steps, you can easily know the file extension of your corrupted videos. And then you need to resort to a tool for video format conversion.

Install Missing Codecs

Whenever you are trying to play your mp4 file on an incompatible video player, the 0xc00d36c4 error is bound to show up. An example of this is when you are using the default Windows Media Player that in most cases does not have support for mp4 files.

If this is the case, strive to download and install codecs for the specific player. Codecs are programs that are meant to help your machine encode and decode digital data on video files. In your Windows 10 media player, follow these steps:

  • Go to the tools tab on the player, then locate options, then player.
  • A checkbox highlighting ‘Download codecs automatically’ will be present and all you have to do is click ok.
  • If you conducted the above steps correctly, you should be able to play the specific video file. If you are prompted to install the codecs, agree by clicking ‘install’.

Alternatively, you may opt to go with third party codec packs. An example is the K-Lite Codec Pack. Just remember to restart your computer after the installation.

Move Your Video Files

Another easy solution would be to move the unplayable media files from your external storage location like a USB drive or DVD to your computer’s internal hard drive. This method is fast and safe.

As we all know, Windows or Mac computers provide many functions or methods to realize the transfer work. Like the shortcut keys: Ctrl +C and Ctrl + V.

You need to select the files on the external disk and copy them through the Ctrl + C command. And then, paste them in your internal storage through Ctrl + V. After that, the media files can be opened smoothly.

If you find them not opening or playing, they might be corrupted already. Just download the Wondershare video repair tool and repair MP4 files within 3 steps and without any hassle.

Turn Off Copy Protection

The Windows Media Player protects the media files it burns in the default settings. This alone makes video files impossible to open in other players. Turning the feature off will enable you to get rid of the 0xc00d36c4 MP4 error. The steps involved are:

  • Open the Windows Media Player. At your top left, an ‘Organize’ tab exists. Click on it and then open options.
  • After clicking Options, go for the Rip Music tab and uncheck the “Copy Protect Music”. Click Ok to apply these changes.

From the above, it is clear that the 0xc00d36c4 error that comes up while you try to play MP4 video files roots from file corruption or even unsupported codec.

Troubleshooting should, therefore, start from the installation of the supporting codec. Using other video players such as the versatile VLC Media Player is also applicable and it is an easy fix.

Another strategy to solve the error is to copy your files into an internal location and turning off copy protection on your Windows 10 Media Player. Alternatively, you can convert the video to another format. If it still does not work, a video repair tool will come in handy.

Originally published at https://recoverit.wondershare.com.



Eleanor Reed

I am specialized in picture, video, camera and SD card fixes. I ‘d love to translate complicated solutions into easy-to-understand ones.