Solved: Amazon prime video error code 5004!

4 min readJul 31, 2020

I got an Amazon prime video error code 5004. What’s this?

Photo by Glenn Carstens-Peters on Unsplash

Q: Encountered the problem “Amazon prime video Error code 5004”?
“I have been enjoying videos on Amazon prime for a long period of time. I have watched several seasons on Amazon prime but from the past few days, I am witnessing an error “Error code 5004”.

This error pops out every time I try to open any video on my amazon prime account.

I want this error to end as soon as possible because it is interrupting me to watch any of my favorite seasons. I am desperately looking for short step solutions to solve this problem of amazon prime video error code 5004.

Luckily, after thorough researches and inquiries, I know it NOW.

There are many causes of this problem.

Poor internet connection
Using any VPN or proxy
Have a firewall on the computer
Have any antivirus or other security software
Expired Amazon prime account/app
Corrupted cookies and cached data
Any bug problem with the Amazon prime app

There are diverse solutions according to different situations of the users. So, first, go for the solution that fits your situation the most. Here are some widely used remedies to fix amazon prime error code 5004.

Confirm stable Internet connection

Firstly, without jumping to any other solution just check that if your internet connection is stable or not.

If the internet is not stable than it is quite obvious that you won’t be able to enjoy your amazon prime videos online. You need to first see if you have access to the internet.

Furthermore, run a speed check to witness the stability of the internet if you want. Here are some short steps;

Step 1: Open the settings of your PC/PS4 or Xbox.

Step 2: Click on the section of connections.

Step 3: Click on the Wi-fi option and see if access is available or not.

Step 4: if not try turning your connection off and on after few minutes or contact your connection provider.

Use an active Amazon Prime account

If the account is not active you will deal with this issue in that case also. You need to make sure that your account is active, so you could tackle this issue.

Step 1: Open your website of amazon prime account or app.

Step 2: log in to your account and see if you are account is active or not.

Step 3: Activate your account to enjoy your amazon prime videos.

Reinstall Amazon Prime video app

The users having the app are also likely to face this error. If you are streaming through devices like Xbox, ps4, or Apple Tv, this issue will occur someday. Sometimes the app gets outdated or has a bug. You have to remove the App and reinstall it to get relief from this error.

Step 1: you need to delete your Amazon prime video app.

Step 2: Download and reinstall the Amazon prime video app.

Step 3: See if the obstacle is solved yet.

Disable proxy, VPN, Firewall, and other installed antivirus security programs

There are some chances when you will encounter this problem when you have enabled any kind of proxy, VPN, firewall, or any other antivirus security programs in your device.

These elements are sometimes the cause of connectivity issues. VPN and proxy cause traffic encryption due to which users face this issue.

You need to disable all the proxies, VPN, firewalls, or any antivirus security programs. You can uninstall all the security programs in your PC and can disable proxy or VPN online.

Step 1: You need to open your chrome.

Step 2: Open settings of your chrome.

Step 3: Open the proxy settings.

Step 4: Disable proxy.

Clear all the cache and cookies of your browser.

This solution is applicable if you are accessing your prime video on PC. Sometimes the data becomes corrupted, it causes conflict with the real website data that causes this error.

You need to clear the cache and cookies of your browser to get rid of this hurdle. Here are some quick steps to do so;

Step 1: Open your chrome on PC.

Step 2: go to history or press “control H”

Step 3: you will have a new bar open, from where you can clear the cache.

Step 4: clear the cache and see if the problem still exists.